Cash America Pawn in 1841 River Oaks Drive

Customer Reviews about Cash America Pawn:

• ★ ★ ☆ ☆ ☆
  Saw an ad on Craigslist for an item, call them and asked them to put it on hold. I spoke with Stephanie who said it wasn't a problem. She said she would be in at 1:00pm on the 8th of May and I told her that was fine as I wouldn't be able to get in until 2 - 3pm. So I call her before heading out just to confirm it's still waiting for me. It's not. Her response? No "I'm sorry" or anything else even remotely apologetic. Instead she appeared to know she was in the wrong and instead of getting yelled at by me she was going to beat me to the punch and blame me before I even got a chance to say anything. My question: I just want to verify it's still on hold. I'm about 45 minutes away. Her response: "It most certainly is not. You were supposed to come in this morning. We just sold it." Ooooooooookkkk. That's all fine and good only I know that I didn't tell her that I was coming in in the morning because she specifically told me what time she started work and I followed that up by telling her that was fine because I wouldn't be able to come in until later anyhow. Situations like this happen. I understand that. It's the attitude that you take when they happen that makes the difference. If she would have told me it was sold and apologized to me for the mistake I would be fine, disappointed but fine but to get on the phone with me, be abrasive and then try to shift her mistake onto me is just unacceptable. I hope Stephanie was just having a bad day. She just earned her store a negative mark though and for what? Because she couldn't be polite to a customer.
  By Robert Mushad, September 02, 2017
• ★ ★ ★ ★ ★
  Great store! Stopped in and found a helpful staff and a great deal on a heart rate monitor.
  By Arthur Kirk, January 09, 2017

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About Cash America Pawn in Calumet City